ADVERTISING SPECIALTY PRODUCTS
1.	Q:	How do I know what my total cost for my order is going to be?
	A:	Just email us with the item(s) you have selected along your estimated quantity and your artwork and within 48 hours we will provide you with your proposed price and estimated delivery charges. If you decide that the price is right all you have to do is submit an authorized purchase order.
2.	Q:	What format do I have to send you my logo or artwork in?
	A:	We request that your artwork be submitted in vector format. Without getting too technical, vector art allows us to adjust the size of your artwork without loosing definition. Your art department or your graphic designers work with design software such as Illustrator or Coral Draw, which all produce vector format files.
3.	Q:	What if I don't have a good copy of my artwork?
	A:	Not a problem. We have several very capable graphic designers on staff that can work with you to either create the artwork or get your existing artwork into the proper format. Their hourly rates vary from $25 to $65 per hour depending on the work required.
4.	Q:	How long before I received my order?
	A:	You will usually receive your product within 10 days after you approve the artwork. If you are embroidering you will receive a "sew-out", which is a piece of material with your embroidered artwork on it. If you're imprinting you will receive a printed proof for your approval.
5.	Q:	How will using advertising specialty products help my business?
	A:	Any organization whether it's a business or a non-profit has a message they want to communicate. The purpose of an advertising specialty product is to contribute to this communications process. The ideal promotional product will be one that constantly reminds the user of the message. Whether it is a refrigerator magnet, a T-shirt, a calendar, an umbrella or a desk accessory these items all become a billboard with your organization's message. Your customer will see this message over and over again. So when it comes time to make a purchase, buy a service or make a donation your name and message will be already embedded in their minds.
6.	Q:	How is i.d. clare & company different from the other ASI companies that call me?
	A:	Our experienced team of creative thinkers is much more than mere order takers. Depending on the amount of help our clients want we can tailor our approach to any situation. Our services range from assisting in developing marketing strategies through selecting or designing the correct promotional product to make the campaign successful and all the related tasks in between.
7.	Q:	I don't have a lot of time to spend on picking an item, can i.d. clare & company help?
	A:	Of course we can. Just tell us your objective and your budget and we will do all the time consuming digging through the hundreds of thousands of available promotional products to find just the right one for you. We will then coordinate all the administrative tasks so you and your staff can spend your time most effectively running your business.
INCENTIVE PROGRAMS
1.	Q:	I'm not too familiar with incentive programs and how they work?
	A:	Whether it is your staff, your customers or your constituents motivating them is a key component of your success. Incentive award programs have been around for years. Companies have successfully implemented incentive programs to improve employee safety performance, enhance staff productivity, and energize sales teams. Other businesses have used incentive programs to reward existing clients or to expand their customer base.
2.	Q:	What types of awards are normally given?
	A:	Awards can range from something as simple as a commemorative mug, tickets to a ball game or a CD player up to a fancy sports car, a large screen TV or a family cruise. Your objective is to properly design your incentive program so that your selected audience is moved to change their behavior while also being cost justified.
3.	Q:	It sounds like there is a lot of work with designing and running an incentive awards program. We don't have extra time or manpower to do all the work, so does that mean we cannot gain the benefits of implementing such a program?
	A:	No, i.d. clare & company can do all the heavy lifting for you. Properly planning and executing an incentive program is crucial to its success. The experienced staff at i.d. clare & company can help you design and administer any size incentive program.